CUSTOMER CARE

Shipping & delivery

We keep delivery simple for normal pantry and gift orders, while protecting against unusually heavy, bulky, remote or restricted consignments.

Current delivery options

• Click & Collect — free from Glenrowan Providore, 37 Gladstone Street, Glenrowan.
• Standard delivery — $13.95 for eligible Australian orders under $150.
• Free standard delivery on eligible merchandise orders of $150 or more after discounts.
• Express delivery — $19.95 where available.

Your cart shows the delivery charge and how much remains to reach free standard delivery before you continue to Square checkout.

Heavy, bulky and remote orders

Some large, heavy, fragile or remote-area consignments can cost substantially more than a normal parcel. Where a standard flat rate is not suitable, we may contact you before dispatch to confirm an adjusted freight option. We will not substitute a higher delivery charge without contacting you.

Dispatch

We aim to prepare orders promptly. Estimated delivery times are estimates only and may vary due to carriers, regional delivery conditions, public holidays and other circumstances outside our control.

Perishable and restricted products

Some products may be unavailable for delivery to particular destinations. Alcohol orders are subject to additional age-verification and delivery requirements described in our Liquor Delivery Policy.

Delivery details

Please check your name, address, contact details and delivery instructions carefully before completing checkout.